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Return Authorization


Return Merchandise Authorization (RMA);


  1. A strategy for managing product returns through an on-line retail store where the merchandise was purchased..

  2. It consists of an on-line form that customers submit with the reason for the return, which generates documentation to accelerate the RMA process.

  3. An RMA also helps the business keep track of returns, while determining whether the merchandise is to be returned to inventory, repaired, or disposed of and finally whether to issue replacement, credit, refund, or denial of a claim.

    IMPORTANT:  MERCHANDISE RETURNED TO US WITHOUT AN AUTHORIZED  RMA NUMBER WILL BE REFUSED!  NO EXCEPTIONS!

What an RMA is NOT:


A RMA is not an automatic resolution document. It merely provides us with all the information that will be required should we determine that the issue is do to one of the criteria outlined below in the ‘RMA Process,’ or because of carrier damage or because of our negligence. But you should still file an RMA with us so that we are aware there is an issue. Our involvement will rely on the contents of the RMA document. And having that document in the system will be a tremendous asset to the customer.


RMA Process


  1. The RMA on-line form is to be used when one or more conditions exists:

    1. Stock product or size ordered was incorrect.

    2. Product does not match description on website.

    3. Product was defective due to workmanship.

    4. Stock product was a gift. Recipient wants to exchange stock item.

    5. Other (Be specific about the reason for return).

  2. Fill out the on-line RMA form. (For Faster service, please complete all areas).

  3. Submit the on-line form for review and processing.

  4. Customers may review status of the return in their on-line account. We may also email you.

When to Ultilze an RMA

    1. When you receive your package, inspect the outside of the entire package for obvious dents, tears, rips or crushing. If you find anything, have the driver note it in his digital device or notes and if possible get a copy of receipt before the driver leaves. If the driver doesn’t want to note it, you can make note the problem on the signature release form.  Your other options would be to refuse the package.  Many times the driver will then make a note of it. Having a legal document of the damage will go a long way to eliminate issues later on.

    2. Take pictures of the external damage. You may be asked to forward this for documentation and resolution purposes. This will also speed up the resolution process.

    3. If the package looks alright but you discover damage after opening the package and it appears to be damage from shipping, take pictures and call the carrier right away to file a claim. Pictures are better than a thousand words.

    4. The carrier may ask you to set the package aside so that one of their inspectors can come out and examine the package.

    5. If the carrier insists that the retailer file a claim, contact us via email right away so that we can do a followup. Provide us with all the information you have so there will not be any extended delays. Information we are looking for is:

        1. Your name, Address, City, State, Zip and Phone number.

        2. Order Date, Order Number and Date shipped

        3. Name of Carrier along with tracking number if you have one

        4. Carrier’s Phone Number

        5. Pictures of damage

        6. An explanation and extent of damage

        7. Any other information you feel might be helpful

  1. File an RMA with us so there is a record of the damage and so if the RMA is actually needed, we can immediately put the resolution process in motion.

Important Note To Customer:

  1. If the problem is with the carrier, please resolve the issue with the carrier. We are not responsible for their negligence.

  2. If Digipressions determines that the problem was due to inadequate packaging or some other issue on our end, at our discretion we will either replace the damaged item (with the same item if available or a comparable item), issue a refund (via however the customer ordered the item, credit card or Paypal) or issue a voucher for the original item’s cost. That voucher may be used immediately or at a future time. But a voucher must be used within 90 days of issuance.

The customer agrees to hold Digipressions completely harmless due to damages caused by the carrier and will reconcile their issue with the carrier. If any part of this document is found to be unenforceable, the remainder of the document will remain in force.