Return Merchandise Authorization (RMA)

 Return Merchandise Authorization (RMA) Policy

At Digipressions, every mug is made to order with care and precision. While we do not accept returns for non-defective items, we’re committed to resolving any issues related to workmanship, product integrity, or shipping damage.

 What an RMA Is—and Isn’t

An RMA is a formal request to return merchandise. It helps us:

• Document and track product issues

• Determine whether a replacement, refund, credit, or denial is appropriate

• Resolve claims efficiently and fairly

Important: Merchandise returned without an authorized RMA number will be refused. No exceptions.

An RMA is not an automatic approval. It simply starts the review process. Filing an RMA ensures your issue is documented and allows us to evaluate the situation based on the details you provide.

When to File an RMA

You may submit an RMA if:

• The product or size ordered was incorrect

• The item does not match its description

• The product is defective due to workmanship

• A gift recipient wants to exchange a stock item

• You received a damaged item due to shipping or packaging issues

Please complete the online RMA form thoroughly for faster service. You can track your RMA status in your account, and we may also follow up by email.

What to Do Upon Delivery

Inspect your package immediately. If you notice visible damage (dents, tears, crushing), ask the delivery driver to note it. If they refuse, document it yourself on the signature release or refuse the package.

Take clear photos of:

• External damage

• Internal damage (after opening)

• Packaging and product condition

If damage is discovered after delivery, contact the carrier to file a claim. They may request inspection or ask you to hold the package. If the carrier requires us to file the claim, email us with:

• Your contact info and order details

• Carrier name, tracking number, and phone

• Photos and a description of the damage

Then file an RMA so we can begin the resolution process.

Resolution & Responsibility

If the issue is due to carrier negligence, please resolve it directly with the carrier. Digipressions is not responsible for shipping damage caused by third parties.

If we determine the issue was due to packaging or a production error on our end, we may:

• Replace the item (same or comparable)

• Issue a refund via your original payment method

• Provide a voucher for the item’s value (valid for 90 days)

By submitting an RMA, you agree to hold Digipressions harmless for carrier-related damages. If any part of this policy is deemed unenforceable, the remainder remains in effect.